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I HAVEN'T RECEIVED AN ORDER CONFIRMATION - HAS MY ORDER BEEN RECEIVED?

We confirm receipt of your order with the order confirmation email.
If you have not received an order confirmation and it has not ended up in your junk email folder, there may have been a technical problem with the order transmission. 
In this case, it is best to contact us - we will then immediately check whether we have received it.

WHAT PAYMENT METHODS ARE AVAILABLE?

You can choose between the following payment methods:

Credit Card
During the ordering process, you provide your credit card details. Your card will be charged immediately after placing the order.

PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, authenticate yourself with your login details, and confirm the payment instruction. The payment transaction will be carried out by PayPal immediately after placing the order. Further information can be found in the ordering process.

PayPal may offer registered PayPal customers, selected according to its own criteria, further payment methods in the customer account. However, we have no influence on the offering of these methods; further individually offered payment methods concern your legal relationship with PayPal. For more information, please see your PayPal account.

Sofort by Klarna
To pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account enabled for online banking, authenticate yourself accordingly and confirm the payment instruction. Your account will be debited immediately after placing the order. Further information can be found in the ordering process.

Google Pay
To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, authenticate yourself with your login data and confirm the payment instruction. The payment transaction will be carried out immediately after placing the order. Further information can be found in the ordering process.

Apple Pay
To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, authenticate yourself with your login data and confirm the payment instruction. The payment transaction will be carried out immediately after placing the order. Further information can be found in the ordering process.

Klarna
In cooperation with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden ("Klarna"), we offer you the following payment options. Payment via Klarna is only available for consumers. Unless otherwise stated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information can be found with the respective payment option and in the ordering process.

Purchase on account via Klarna
The invoice amount is due 30 days after the goods have been shipped and the invoice has been received.

Klarna may offer registered Klarna customers, selected according to its own criteria, further payment methods in the customer account. However, we have no influence on the offering of these methods; further individually offered payment methods concern your legal relationship with Klarna. For more information, please see your Klarna account.

Installment purchase via Klarna
You can pay the invoice amount in monthly installments of at least 1/24 of the total amount. The minimum installment amount is 6.95 Euro.

Klarna may offer registered Klarna customers, selected according to its own criteria, further payment methods in the customer account (e.g. interest-free installment plans). However, we have no influence on the offering of these methods; further individually offered payment methods concern your legal relationship with Klarna. For more information, please see your Klarna account.

Klarna Credit Card
During the ordering process, you provide your credit card details. Your card will be charged by Klarna immediately after placing the order. An address and credit check does not take place.

Klarna Direct Debit
You grant Klarna a SEPA direct debit mandate. Klarna will inform you about the date of the account debit (so-called pre-notification). The account will be debited after the goods have been shipped.

The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. Further information and Klarna's terms of use can be found here.

General information about Klarna can be found here.

Your personal data will be handled by Klarna in accordance with applicable data protection regulations and as described in Klarna's privacy policy. 

I PLACED AN ORDER 7 DAYS AGO, WHY HASN'T MY ORDER ARRIVED YET?

Please check if you have received an order confirmation. It is possible that your order was not received by us at all. If you have a confirmation, there may have been problems with availability or delivery – please check the status of your order using your DHL tracking number or contact us!

WHY IS MY SIZE NOT AVAILABLE ONLINE?

In our online shop, you will only find the sizes that are in stock. If a size is not displayed, it is unfortunately not available!